The 2022 Walgreens Return Policy Guide

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Walgreens store where you can return items
If you’ve made some purchases recently and are wondering about the Walgreens return policy, you’re in the right place. We did a thorough review of their purchase and return policies and found them to be quite liberal, and have relayed all the important details for you here. Learn what types of exceptions the company has, as well as what you need in order to make a proper return, in this article.

The Guide To Making a Return at Walgreens

What is Walgreens in-store return policy?

All eligible Walgreens products (online and in-store purchased) may be returned with a receipt for a full refund or exchange within 30 days of purchase.

How long do I have to return items to Walgreens?

For anything purchased as a Walgreens store, you need to return items within 30 days of purchase. Contact Lens Center items must be returned within 14 days of purchase. Anything outside this time frame is subject to the discretion of the Store Manager.

How will I be refunded for my return?

Refunds are issued in the same way that you paid for them (cash, credit card, etc.) and are made in full, except when you don’t have a receipt.

Can I still return a product without a receipt?

You can make a return without a receipt, though they recommend you find your receipt if possible. You will receive the lowest advertised price for the product, and will be refunded as store credit on a W card.

How can I print a copy of my receipt?

Lost your receipt? No problem. Go to, login with your account, hover your pointer over “Your Account” and select “Product Orders.” Click the order number of the receipt you want to print. Look at the order details page, click “Print” to send your receipt to a printer.
You can also select PDF to save it as a PDF file to print that way instead if that’s more convenient for you.

What is the return policy?

Most products purchased from may be returned for a full refund within 30 days of purchase. Contact Lens Center items must be returned within 14 days of purchase. For items that are over 30 days old (14 days for Contact Lens Center items), you will need to contact their Walgreens Customer Care (1-877-250-5823).

How can I return my online product order?

You may return items purchased online either to a store or by mail. If you have any shipping-restricted items or purchases made over 30 days ago, then you will need to contact their Walgreens Customer Care (1-877-250-5823) to discuss returning your online product order.

How do I return a Shipping-Restricted item purchased from

Walgreens does sell items that are shipping restricted, which means you’ll need to know about returns before you buy. Don’t worry, Walgreens will tell you if you’re purchasing something they can’t ship you!
If you’re purchasing something deemed potentially harmful by federal law, such as flammable liquids, you can’t return it via air. This makes it almost impossible if you don’t live on continental USA.
Need to make a return on a shipping-restricted item? Contact Walgreens Customer Care (1-877-250-5823) for instructions. You cannot use the self-service return shipping label.

Walgreens Store image - Return policy


How do I return an item or product that includes lithium batteries?

Lithium batteries are considered hazardous, and you need to contact the Walgreens Customer Care department (1-877-250-5823) for instructions.

How can I track my return?

To track your return, you will need to go to You will need to have your order number to track your return.

What if I need to return cosmetics/makeup or electronics?

Returns on cosmetics, makeup and electronics may only be accepted at the discretion of the Store Manager. If they accept the return, you will receive a gift card for your item(s).

What if I can’t print my prepaid return shipping label?

In order to ship a return to Walgreens, you must use a prepaid shipping label. If you are unable to print it or you don’t have access to a printer, then you must call the Walgreens Customer Care department (1-877-250-5823) for alternate solutions.

What if I want to return a product beyond the 30-day window?

Returns outside the 30-day window will need to be authorized by the Store Manager. If they accept the return, you will receive a gift card for it.

How do I get an exchange or replacement for my damaged product?

If you receive an item that is damaged or is not working properly, then you have to call the Walgreens Customer Care department (1-877-250-5823) for instructions and authorization on how to return the item.

Are there any products I cannot return?

You cannot return: Gift cards, pre-paid cards, phone cards, sexual wellness items, prescriptions, made-to-order contact lenses seasonal products, or COVID-19 testing kits.
Walgreens will also refuse to accept your return if they feel it is a potential health or safety risk, violates or abuses their return policies, or involves any fraudulent activity.

Walgreens pharmacy shoppers

Should I insure my returns?

Insuring returned items is not necessary. Use the prepaid label that Walgreens provides at their website.

How do I know if you received my return?

You can go to and provide your order number to track your return. Another way to find out if they received your return is to call the Walgreens Customer Care department (1-877-250-5823).

Can I return shipped prescriptions?

No. However, if the prescription was sent to you in error by Walgreens, then you may contact their Customer Care department (1-877-250-5823) to receive a special authorization for a return of the prescription. They can also give you guidance on the proper disposal of medications.

Can I return prescriptions I picked up in a Walgreens store?

By law, you cannot return your prescription. But, if the prescription is wrong, you need to contact the Walgreens store where you received the prescription to get things cleared up quickly.

Can I return contact lenses?

Walgreens will only accept returns if they sent the wrong lenses, the lenses are damaged or defective, or if you ordered an incorrect prescription. They will also accept returns if they are unopened, unexpired, and in the original undamaged packaging. The product must also be in-stock contact lenses sold through Walgreens. Made-to-order lenses may not be returned. You can request a return label for contact lenses at this link.

How do I return contact lens solutions, accessories, etc.?

Anything sold in the Contact Lens Center (except for lenses) may be returned to any Walgreens location, as long as you have the original packaging and a receipt. If you do not have a receipt, then you can get an exchange or refund by mail within 14 days of purchase.

What is the Photo Center return and refund policy?

Walgreens will give you a replacement or a full refund. There is no time limit on this. For any refunds on Ship to Store photo purchases, you must contact Walgreens customer care because their stores are unable to process refunds for Photo Ship to Store purchases.

Can I return an online Walgreens Photo order?

If your order was picked up at a Walgreens store, then you should go to the store to get an exchange or refund. You can also browse Photo Help on Walgreens’ website to see if your issue is solved there. If you received your order in the mail, then email the Walgreens Customer Service team at [email protected] or call 1-866-264-2910.

Can I return opened or used items to Walgreens?

Yes, eligible open or used items may be returned to a store. Make sure to keep all the original packaging and your receipt, if possible. Also be aware that all returns on opened items are solely at the discretion of the Store Manager and, if accepted, you will receive a gift card for it.

Can I return opened or used makeup to Walgreens?

Returns of opened or used cosmetics and makeup may be accepted, but this varies by store and up to the Store Manager. All returns of cosmetics and makeup will be made through a gift card for the purchase value.

How are sales taxes on returns handled?

Taxes will be refunded at the local rate for the area that the return is processed in.

What are Walgreens’ Return Verification requirements?

For all in-store returns, you will be asked to show a valid photo identification. Walgreens will accept the following as valid photo ID: U.S. Driver’s License, U.S. State ID, Passport, U.S. Military ID.

We hope in those instances you need to make returns that they go smoother thanks to the Printable Coupons and deals Walgreens return policy tips and summary. We do our best to make sure to update this post with any changes but always feel free to check for any new updates we might have missed.

As always if you have any questions feel free to leave a comment and we will do our best to respond quickly with an answer.

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