It’s pretty easy to return a product to your local Lowe’s home improvement store. We should know — we did our research. We picked apart their return policy to answer your most pressing questions about making a return at Lowe’s to save you the trouble of reading through the exclusions. That said, the information is clear and the company seems transparent about their return process. Read on to learn how to make returns to Lowe’s.
The Guide To Making a Return at Lowe’s
How long do I have to return items to Lowe’s?
Most new, unused items purchased from a Lowe’s home improvement store are eligible for a return or exchange within 90 days of the purchase date when accompanied by the receipt. For items bought using a Lowe’s Commercial Account, Lowe’s Business Advantage, Lowe’s Advantage Card, or Lowe’s Business Rewards, the store allows refunds and exchanges for up to one year from the original purchase date.
Do I need the original packaging to make a return?
Yes, you’ll need the item’s original box (and any other packaging) when making a return to Lowe’s. It’s a good practice to save any original packaging, boxes, accessories, and manuals until you’re sure you won’t need to make a return.
What is Lowe’s return policy for open box items?
Lowe’s will accept returns for open box items that are still in like-new condition and have the original receipt.
What is Lowe’s return policy for used items?
Lowe’s doesn’t explicitly state their return policy for used items.
How long do Lowe’s returns take to process?
The amount of time you’ll need to allow Lowe’s to process your claim will depend on the original payment method. If you purchased the item using a debit card, you can either get a cash refund immediately or a credit to your debit card, which could take up to 15 days to process.
How will I be refunded for my return?
There are several refund options if you’ve paid for your items using a debit card. You can choose to receive your refund either as cash or a credit back to your card. Be aware, though, that it could take up to 15 days for the credit to appear on your card.
If your purchase was made with a Lowe’s gift card, refund card, merchandise card, or in-store credit, refunds will be given in the form of an in-store credit. You can also request an exchange.
Does Lowe’s return sales tax on a purchase?
Lowe’s will refund any sales tax that has been paid on a returned item, except where prohibited by law.
Are there any items I cannot return to Lowe’s?
There are only a couple of items Lowe’s won’t let you return. These include safety masks and face coverings and any gift cards. Also non-refundable are in-store credits, refund and merchandise cards, charges for labor and installation, delivery fees, and Lowes.com shipping fees.
Are there any return exceptions? Are there any in-store return exceptions?
When returning items to Lowe’s for a refund or exchange, it’s important to note the company’s return policy exceptions. For example, televisions and electronics, major appliances, outdoor power equipment (not counting Craftsman or Black+Decker brands), water heaters, liquid paint, and highway trailers must be in like-new condition and within 30 days of the date of purchase.
Notably, Special Order items are subject to a 20% restocking fee.
Non-refundable items include:
- Labor and installation charges
- In-store credits
- Refund and merchandise cards
- Gift cards
- Safety masks or face coverings
- Delivery and Lowes.com shipping charges (unless it’s found to be an error made by Lowe’s)
What is Lowe’s holiday items and Christmas returns policy?
If it’s holiday or Christmas items you’re wanting to take back, Lowe’s will give you a return as long as you make the return on or before the holiday’s date. Keep in mind that any holiday or Christmas items purchased after the holiday is considered a final sale and will not be eligible for a refund.
Can I return items purchased with a gift card?
Items purchased with a gift card are eligible for a return. However, instead of cash, Lowe’s will issue an in-store credit for the item’s current sale price.
What is Lowe’s appliance return policy?
Major appliances must be returned within 30 days of the date of purchase, with the receipt, and in like-new condition. If the item is defective, you have the option of contacting the Lowe’s Service Advantage Hotline at 1-888-77-LOWES.
If the appliance is covered under the manufacturer’s warranty, the item will be repaired at no expense to you. If the manufacturer doesn’t offer a warranty, you can opt to have a technician make the repairs for an additional cost.
What is Lowe’s paint return policy?
Lowe’s return policy states that liquid paint can be returned or exchanged if it’s within 30 days of the purchase date and accompanied by the original receipt.
What is Lowe’s return policy for plants?
When a receipt is provided, most plants fall under the 90-day return policy. However, shrubs, trees, or perennials can be returned up to one year after the purchase date.
Can I return items to Lowe’s without a receipt?
Yes, you can return items to your local Lowe’s store without a receipt. You must have a valid picture ID to receive in-store credit at the item’s current sale price.
If you don’t have the original receipt and don’t want an in-store credit, don’t worry. The receipt can be retrieved with the information from the credit card, checking account, phone number, or MyLowes card used at the time of purchase.
What is Lowe’s lawn mower return policy?
Lawn mowers are eligible for returns at Lowe’s as long as it’s within 30 days of the receiving date and the product is unused and still in its original, unopened, undamaged, factory-sealed packaging.
What is Lowe’s lumber return policy?
New and unused lumber can be returned or exchanged at Lowe’s for up to 90 days from the purchase date when the original receipt is provided.
What is Lowe’s return policy for online purchases? Can I return items purchased from the online store?
A prepaid shipping label comes with items purchased from Lowes.com, making returns easy and no extra charge to you. Just make sure to include the item’s original packaging, manuals and warranty information, and any accessories when sending it back.
What is Lowe’s power tool return policy?
The majority of power tools purchased from Lowe’s fall under the 90-day return policy, as long as the item is accompanied by a receipt. The exception to this policy is outdoor and gas-powered tools, which must be returned within 30 days.
What is Lowe’s tool return policy?
Tools can be exchanged or returned for a refund to your local Lowe’s home improvement store within 90 days of the date of purchase. Remember to bring your receipt.
What is Lowe’s refrigerator return policy?
You have 30 days from the date of purchase to return refrigerators bought at Lowe’s. The product must be in like-new condition and include the original receipt along with any manuals and warranty information.
What is Lowe’s grill return policy?
If you need to return a grill purchased from Lowe’s, you can do so as long as it’s within 90 days of the purchase date, it’s still in like-new condition, and you can provide a receipt. Don’t forget to include the original packaging and any manuals and warranty information with the grill.
What is Lowe’s generator return policy?
Generators fall under the exceptions category in Lowe’s return policy. This means the generator must be in new condition, in its factory-sealed packaging, have all applicable manuals and warranty information, and be returned within 30 days of the date of purchase.
What is Lowe’s outdoor power equipment return policy?
The return policy for outdoor power equipment purchased at Lowe’s is that the item is still in its original, unopened, factory-sealed packaging with all paperwork including warranty information and manuals, and is within 30 days of receiving it.
There is an exception to this policy. Craftsman and Black + Decker products have a 90-day return policy.
What is Lowe’s return policy for major appliances like washers, water heaters, air conditions, refrigerators, and washers & dryers?
When returning major appliances to Lowe’s, it’s important to return the product within 30 days from the date you received it. Also, the product should be in like-new condition and accompanied by the original receipt.
What is Lowe’s battery return policy?
You can return batteries to Lowe’s for a refund or exchange. However, if the battery contains lithium, the store will only accept the return in-store since these products aren’t able to be mailed.
What is Lowe’s garden items return policy?
Lowe’s will accept returns and either provide a refund or exchange for garden items up to 90 days from the purchase date and providing the unopened and unused item is accompanied with the original receipt.
What is Lowe’s propane tank return policy?
Lowe’s will accept propane tank returns and exchanges in-store only, even if the tank has been drained of all fluids. This is for safety reasons. Hazardous materials aren’t permitted to go through the mail.
What is Lowe’s TV and electronics return policy?
Televisions and electronics purchased at Lowe’s are considered exceptions in the store’s return policy. This means you have 30 days from the date of purchase to make a return and the item should be in like-new condition.
Can I return defective items after the 90-day policy?
If you need to return a defective item to Lowe’s and it’s past the allotted 90 days, you’ll need to have the original receipt and get approval from the store’s manager.
What is Lowe’s return policy for hazardous materials or products that contain lithium batteries?
Because hazardous materials or products containing lithium batteries aren’t permitted through the mail, these products need to be returned directly to your local Lowe’s store. You’ve got 90 days with these items as well.
Can I return items through the mail?
Yes, items purchased at Lowe’s can be returned through the mail. Items that are shipped directly from the store come with a prepaid shipping label for this very reason. The only exceptions are hazardous materials and products that contain lithium batteries.
Can I get a price match from Lowe’s?
Yes. When you bring the ad, photo, or printout of an identical, in-stock item to your local store, the Lowe’s sales associate can validate the information and price match with the Lowe’s Price Promise.
We hope in those instances you need to make returns that they go smoother thanks to the Printable Coupons and deals Lowe’s return policy tips and summary. We do our best to make sure to update this post with any changes but always feel free to check Lowe’s for any new updates we might have missed.
As always if you have any questions feel free to leave a comment and we will do our best to respond quickly with an answer.