The 2022 CVS Return Policy Guide

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CVS store where you can return items
CVS is a large pharmacy and convenience store chain with locations spanning the country. While most customers leave this mega chain satisfied, every once in a while circumstances necessitate a return. When that happens, it’s important to enter the situation armed with information. We’ve done the research, so read on to learn everything you need to know about CVS’s return policy.

The Guide To Making a Return at CVS

How long do I have to return items to CVS?

CVS gives their customers 60 days from the point of purchase to bring items in for a return. However, there are several circumstances that may infringe upon your ability to file a return.

CVS mentions on their website that they retain the right to deny returns at their discretion, and stipulates that this may come about in the event of a missing receipt, damaged packaging materials, or lack of a photo ID. Additionally, all returns go through a third-party verification process that could also pose a barrier to getting a refund should you fail it.

How will I be refunded for my return?

Refunds are typically returned via your original method of payment. For example, if you paid with a debit card, the return will show up on your balance once it has been processed. That said, there are exceptions.

For example, items that had been purchased through PayPal are refunded in the form of store credit, while items that cannot be verified with a receipt may be exchanged either for store credit or for a comparable item of the same or lesser value (if they are accepted at all).

What is the CVS return policy for beauty products?

CVS provides customers with a fairly broad return policy when it comes to returning beauty products. Assuming that the return is being brought in within 60 days of the original point of purchase, customers can bring in their used beauty products for a full refund.

What is the CVS return policy for opened makeup?

Provided that the makeup is backed by a receipt and bought in within 60 days from the point of purchase, CVS will provide a full return, even on used makeup.

What is the CVS return policy for prescription items?

CVS allows prescription item returns in-store only. Due to legal concerns, prescription medications purchased online cannot be returned to the store. For further questions, CVS invites customers to call their service line at 1-888-607-4287.

What is the CVS return policy for brand pharmacy items?

CVS backs all of their store brand products (pharmacy or otherwise) with a 100% satisfaction guarantee. Customers are able to bring their purchase in for a full refund, regardless of whether or not it has been opened, if they are able to produce a receipt. The company also states that they are happy to work with customers to help them make returns via mail.

CVS Store image - Return policy


What is the CVS return policy without a receipt?

CVS reserves the right to refuse a refund on any item that cannot be verified with a receipt. Refunds may still be granted at the company’s discretion for store credit, or a replacement.

What is the CVS return policy for items purchased online?

CVS allows customers to return online purchases in-person at any of their locations, or through the mail. For mailed returns the company mentions that customers can get extra help by contacting their support line at 1-888-607-4287.

What is the CVS online return policy for items under $10?

CVS does not clearly state a policy that is specific to items under $10. However, some people report that CVS grants refunds on items under $10 automatically, without requiring customers to send it in.

What is the CVS return policy for opened items?

In many cases, CVS clearly states that they will accept opened items in the event that the item was purchased within the last 60 days and you’re able to produce a receipt. However, hazardous materials as well as certain personal and health care items may be rejected on the grounds of sanitation.

What is the CVS return policy for alcohol?

CVS does not mention alcohol specifically in any of its return policy stipulations. However, it is worth noting that state law prohibits the return of alcohol in many parts of the country, which may leave you unable to receive a return regardless of the company policy.

CVS Pharmacy in store shoppers

Can I return gift cards, prepaid cards and phone cards to CVS?

CVS will not grant returns on gift cards or phone cards, except in cases where they are legally required to by state law.

What is the CVS return policy for pharmacy return without receipt?

While CVS does not specifically say that they will deny refunds on pharmacy purchases that are not accompanied by receipts, they do mention that customers should have their receipts when they file pharmacy returns. If you have a profile in the system, however, you can get them to look up your purchase.

Are there exceptions to the CVS return policy?

In addition to rejecting returns on prepaid phone and gift cards, the company also denies refunds for custom items (like footwear or motorized scooters) and personal health care items that can’t be redistributed.

Does CVS require ID when making a return and why?

CVS does typically require customers to provide their ID when making their returns. The company has instituted this policy to avoid fraud and maintain the accuracy return policy. You can learn more about your return activity by calling 1-855-837-3424.

Can I return items to CVS through the mail?

CVS allows customers to return eligible purchases by mail within 60 days, but requests that you call them first so they can work with you to process the return or exchange. Call Customer Care at 1-888-607-4CVS (1-888-607-4287) if you’re using mail to make a return. Also, keep in mind that CVS won’t cover the cost of shipping unless you’re returning an item that arrived damaged or defective in the first place.

Can I return special order items to CVS?

No. CVS does not allow for the return of special order items because they’ve been customized to your needs and are unable to be used by anyone else.

We hope in those instances you need to make returns that they go smoother thanks to the Printable Coupons and deals CVS return policy tips and summary. We do our best to make sure to update this post with any changes but always feel free to check CVS for any new updates we might have missed.

As always if you have any questions feel free to leave a comment and we will do our best to respond quickly with an answer.

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