The 2022 Best Buy Return Policy Guide

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Best Buy store where you can return items

Best Buy is a global electronics and appliances franchise. You know the store, but how much do you know about their return policies? While your receipt may tell you a thing or two about what it takes to bring your purchases back, often this is only the tip of the iceberg. Depending on the product itself, or the circumstances of your purchase, the actual policy can vary significantly.

In this article, we clear up all of the uncertainty. Read on to learn everything there is to know about Best Buy’s return policies.

The Guide To Making a Return at Best Buy

How long do I have to return items to Best Buy?

You have 15 days to return the majority of Best Buy products. However, there are several exceptions to note. For example, Best Buy Elite members have up to 30 days for most purchases, while Best Buy Elite Plus members can make their returns up to 45 days past the point of purchase.

What is Best Buy’s return and exchange policy?

Best Buy expects items returned to be in a like new condition. Additionally, while receipts are not explicitly necessary, they do increase your chances of receiving a complete refund in a manner that reflects your initial method of payment.

Do I need the original packaging to make a return?

Best Buy asks that customers return items with all original accessories and packaging. They reserve the right to reject any returns made without the proper packaging.

How long do Best Buy returns take to process?

Best Buy returns typically take a week to show up on your bank statement. However, returns that are processed online may take even longer — up to ten days.

How will I be refunded for my return ?

Most refunds are granted via the method of purchase. However, in the event that you paid more than $800 in cash, you will receive a check for the correct amount within 7-10 business days. Checks will also be sent in the event that you paid with a debit card.

Does Best Buy return sales tax on a purchase?

Retail locations of every variety are required to refund sales tax on returns.

Are there any items I cannot return at Best Buy?

Best Buy does not list any specific items that cannot be returned within the allotted time frame. That said, they do make certain stipulations on final sale or clearance items. Purchases that fall into these categories are not eligible for return.

Are there any return exceptions?

Final sale and clearance items are not returnable. Otherwise, nearly all items fall under the store’s return policy. However, Best Buy may add extra charges on returns for opened electronic items. Some items are also subject to a shorter return window.
Additionally, Best Buy reserves the right to refuse returns from accounts that have been flagged for abusing their refund policies. While the conditions for which this happens are not stipulated on Best Buy’s website, accounts risk being flagged by making frequent returns, especially those that fall into a similar niche.

Best Buy Store image - Return policy


What is Best Buy’s return policy for laptops and personal computers?

While certain electronics are subject to unique return requirements, laptops and personal computers feature the standard conditions. Most customers have a return window of 15 days, while elite members have between 30 and 45 days.

What is Best Buy’s return policy for open box items?

You can return opened items at Best Buy, though there are conditions. Best Buy expects your return to include the original packaging, as well as any accessories that may have come with it. Additionally, some items — like cell phones — may feature fees for processing returns on opened items.

What is Best Buy’s holiday/Christmas return policy?

Best Buy’s standard return policies remain in place regarding holiday purchases. This includes seasonal items like decorative lights, wreaths, trees, etc.

What is Best Buy’s Cyber Monday return policy?

Best Buy does not have any specific Cyber Monday return policies. However, they may make special considerations for sale items in general. For example, if you receive a discount via bundling, you will only get the full purchase amount back if you return all items that were originally applied to your deal.

What is Best Buy’s electronics return policy?

Many electronics fall under Best Buy’s standard return policies. However, in the case of cell phones, wearables, and tablets, certain conditions may apply. Not only do these items feature a reduced return time frame of two weeks regardless of your membership status, but they also come with a restocking fee of $45.

Do I need a receipt to make a return at Best Buy?

Receipts are preferred for all returns at Best Buy. Refunds may be granted on receiptless items on a case-by-case basis. However, without a receipt you may incur penalties, or be declined altogether.

Can I return items purchased online in-store?

Best Buy allows for the return of online purchases both in person and through the mail.

What is Best Buy’s phone return policy?

Best Buy only allows customers to return cell phones at any time in the two weeks following the date of purchase — even if you are a preferred customer. Additionally, you may incur a $45 restocking fee.

Best Buy in store black friday deal

What is Best Buy’s appliance return policy?

Customers have 15 days to contact Best Buy at 1-800-304-1259 regarding returns on major appliances.

What is Best Buy’s video game return policy?

To receive a full refund on a video game, you need the original receipt. If you have opened the package, or do not have your original receipt, you may receive a game replacement instead. It’s at the discretion of the store.

What is Best Buy’s return policy for Apple products?

Best Buy features a two-week return window on all cell phones, tablets, and wearables. Additionally, a $45 restocking fee may apply.

What is Best Buy’s drone return policy?

Best Buy allows customers to return drones within 14 days of purchase. However, they may charge a fee equal to 15% of the purchase price.

What is Best Buy’s return policy for my Best Buy (regular, elite, and elite plus) customers?

As stated above, regular customers have a 15 day return window. Elite members have 30 days, and Plus members have a window of 45 days.

What is Best Buy’s graphics card return policy?

Best Buy allows for the return of graphics cards if they have not been opened.

What is Best Buy’s gift return policy?

Gifts can be returned for store credit that equals the full purchase price.

Can I return items purchased with a gift card?

Items purchased with a gift card can be returned. Funds will be restored to your original gift card, or given with a new card in the event that you did not retain the original.

What is Best Buy’s online order return policy?

Online returns can be processed in person at any store location or through the mail, with refunds being granted to the original method of purchase.

What is Best Buy’s return policy for gaming consoles?

Best Buy allows for returns on game consoles up to 30 days after the point of purchase.

What is Best Buy’s return policy for damaged, defective or incorrect items?

Returns on damaged items can be processed within the return period for an exchange.

Can I return discounted items to Best Buy?

While clearance or final sale items cannot be returned, most discounted items feature Best Buy’s standard refund policy. It’s worth noting, however, that items that were discounted via a bundle will not be refunded for the full amount unless the entire bundle is being returned.

Can I return large items/major appliances to Best Buy?

Yes. Best Buy accepts returns on major appliances within 15 days of purchase.

Can I return Services, subscriptions and Microsoft 365 and Office?

Service subscriptions can be returned to Best Buy within 30 days of the point of purchase.

We hope in those instances you need to make returns that they go smoother thanks to the Printable Coupons and deals Best Buy return policy tips and summary. We do our best to make sure to update this post with any changes but always feel free to check Best Buy for any new updates we might have missed.

As always if you have any questions feel free to leave a comment and we will do our best to respond quickly with an answer.

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