The 2022 Sam’s Club Return Policy Guide

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Sam's club store where you can return items

Thanks to Sam’s Club’s 100% Satisfaction Guarantee, it’s super simple to make a return. We’ve carefully researched the company’s return policy and compiled it all here for you, saving you valuable time. While their return policy is pretty clear and straightforward, we know you just want to make your return or exchange and get it over with. Continue reading to learn how to successfully return items to Sam’s Club.

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The Guide To Making a Return at Sam’s Club

How long do I have to return items to Sam’s Club?

The policy at Sam’s Club is that most items can be returned or exchanged at any time. However, it’s important to keep in mind that some items must be returned within a certain period. For example, you have 14 days from the purchase date to return cell phones, 30 days for commercial heavy equipment, and 90 days for electronics and major appliances.

Can I return an item that I bought online to Sam’s Club?

While most items ordered from the Sam’s Club website can be returned to the store for a refund or exchange, some cannot be returned. It’ll be noted on the product’s page if a return is not an option. Examples of these non-returnable items include golf carts and vending machines.

Can I use the online returns process for an item that I bought in Sam’s Club?

The company is not able to accept online returns for in-store purchases at this time. Items bought in Sam’s Club must be returned to the store.

Can I return an item that I bought in Sam’s Club to a different Sam’s Club?

Yes, Sam’s Club makes returns easy by allowing you to return items to any Sam’s Club.

Do I need a receipt to return items to Sam’s Club?

While the original receipt is preferred, you don’t necessarily need your receipt to return items to a Sam’s Club. In the event you no longer have the receipt, the company will do their best to process your return for a refund or exchange.

If your items were purchased via, you can look up the order number under Order Details when you log into your account. Everything you need to make a return should be there!

Will shipping and delivery charges be refunded?

Shipping and delivery charges will only be refunded if the Sam’s Club Warehouse made a mistake, or the item arrived damaged.

How do I request a return through

There are two ways to request a return online. After logging into your account, you can either go to Order Details in your account or the Help Center page. Both of these options will walk you through the steps needed to successfully return your item for a refund.

Do I need to return the packaging and everything that came with the product?

When shipping items back to Sam’s Club for a return, it’s important to also return all accessories, the item’s packaging, any instructions or manuals, and the packing slip. The store may issue a partial refund or deny the return entirely if these items are missing.

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Sam's Club Store image - Return policy


How will I receive my refund?

Sam’s Club makes refunds in the same manner of payment given. If you originally paid with cash, you’ll get cash back. If you used a credit or debit card, the card will be refunded. You also have the option to receive your refund in the form of a Sam’s Club Gift Card. Any items paid using an EBT (Electronic Benefit Transfer) must be applied back to the EBT card.

Are there any items that cannot be returned?

Yes, there are several items Sam’s Club is unable to accept for returns. This includes gift cards and prepaid cards, tickets, customized items, prescriptions, and any purchases that were made through the Sam’s Club Wholesale Trading Program.

What is Sam’s Club’s electronics return policy?

When returning electronics to your local Sam’s Club, it’s important to note that these returns must be made within 90 days from the date of purchase in order to receive a refund or an exchange.

What is Sam’s Club’s return policy for mattresses?

If you’re wanting to return a mattress to Sam’s Club, you’re in luck. Sam’s Club won’t accept the physical mattress as a return, so all you need to do is bring the original receipt and the mattress tags to get a full refund or a replacement.

What is Sam’s Club’s return policy for large appliances like TVs or air conditioners?

Televisions, air conditioners, and other large appliances have a return window of 90 days from purchase date. Remember to include all manuals, instructions, and packaging to receive a full refund or replacement item.

What is Sam’s Club’s return policy for jewelry?

Jewelry may be returned to Sam’s Club for a refund or exchange when the item is in its original packaging and accompanied by a receipt or order number.

What is Sam’s Club’s return policy for food?

Sam’s Club will happily refund or replace any perishable food item. Simply contact Member Services for orders placed online or visit your local store for a replacement or refund.

Sam's club in store shoppers

What is Sam’s Club’s return policy for furniture?

Furniture can be returned at any time, thanks to Sam’s Club’s 100% Satisfaction Guarantee promise.

What is Sam’s Club’s return policy for laptops & computers?

Laptops and computers can be returned to Sam’s Club within 90 days from the date of purchase for a full refund or replacement. Don’t forget to include any accessories, instructions, manuals, and warranty information, as well as the receipt and original packaging.

Can I return my Sam’s Club membership?

You can cancel your Sam’s Club membership and receive a refund by visiting any Sam’s Club Membership Desk. If you can’t make it to your local store, don’t worry. You have the option to terminate your membership by calling 1-888- 746-7726 where an associate will issue your refund in the form of an eGift Card. Take into consideration, though, that Sam’s Club will only allow one membership refund per year, and any returns for a refund are deducted from the accrual of any Cash Rewards.

Can I return items purchased with a gift card?

Items purchased with a Sam’s Club gift card can be returned. The refunded amount will be credited back to the original gift card or put on a new card.

Can I return Instant Savings/Promotional items?

Yes, any Instant Savings or Promotional items can be returned. However, the refund amount will be determined based on the item’s price minus the instant savings or promotional savings.

Can I receive a refund for third-party subscriptions?

Because the company can’t cancel a third-party subscription, you’ll need to contact Sam’s Club Customer Service Center at for more information.

Can I return gifts received from a Sam’s Club member even if I am not a member?

If you’re needing to return a gift received from a Sam’s Club member and are not a member yourself, that member must accompany you to a physical store in order to process the refund or exchange.

What is Sam’s Club’s return policy for optical items such as glasses and contacts?

When returning optical items such as glasses and contacts, you’ll need to contact your local Sam’s Club for more information. It varies store to store.

We hope in those instances you need to make returns that they go smoother thanks to the Printable Coupons and deals Sam’s Club return policy tips and summary. We do our best to make sure to update this post with any changes but always feel free to check Sam’s Club for any new updates we might have missed.

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As always if you have any questions feel free to leave a comment and we will do our best to respond quickly with an answer.

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