Costco aims to provide its customers with 100% satisfaction by offering a no-questions-asked guarantee. This means the company will happily give you a replacement or refund the purchase price of any merchandise that you’re dissatisfied with, regardless of the reason. It’s pretty easy to do returns at Costco!
This is what they say on their site: You can return or replace your purchase through Costco.com for the following reasons:
- You no longer want the item
- You’re dissatisfied with the item
- You purchased it by mistake
- The item received is incorrect
- You received duplicate items
- You refused upon delivery due to damage to the item or box
- An item is missing (replacement only)
- The shipment is lost
There are, however, a few exceptions you need to be aware of. Read on to learn all about how to return an item to Costco.
The Guide To Making a Return at Costco
How long do I have to return items to Costco?
You can essentially return any item or ask for a replacement at any time. Just keep in mind that there are a few exceptions for electronics, custom orders and installs, tires and batteries, and diamonds.
Do I need the original packaging/box to make a return?
Costco may accept the return without the item’s original packaging, though it helps to have it.
What is Costco’s return policy for open box items?
Costco generally accepts most open box returns for a full refund or an equal replacement exchange.
What is Costco’s return policy for used items?
If you’ve used an item purchased from Costco and decided you weren’t satisfied, you’re in luck! Costco will accept returns on used items. For those items you just have to have and don’t really want to part with, you can always ask for a replacement in lieu of a return.
How long do Costco returns take to process?
When returning merchandise purchased from Costco, it’s important to note that it typically takes between three and five business days for the return to be processed and to see a credit issued. If the item has had a promotional price change within 30 days of your date of purchase, don’t worry. Your credit will reflect the price change.
How will I be refunded for my return?
A refund will be given to the credit card that was used to make the purchase. You also have the option to request a replacement item.
Does Costco return sales tax on a purchase?
Costco will return sales tax, except where prohibited by law.
Are there any items I cannot return to Costco?
Costco is unable to accept returns on cigarettes or alcohol. Items such as tires and batteries may be subject to a limited warranty due to their life expectancies. When returning or exchanging these items, it’s best to contact your local Costco regarding the product’s warranty.
Are there any return exceptions? Are there any In-Store Return Exceptions?
There are a few exceptions for returns at Costco. These include electronics, diamonds, tobacco and alcohol, tires and batteries, and custom items and installs. While electronics, diamonds, tires, and batteries are subject to certain requirements, Costco won’t accept tobacco and alcohol returns.
What is Costco’s holiday/Christmas return policy?
Because Costco doesn’t have a specific time on returns, you’re able to return holiday and Christmas items at any time. Just remember Costco’s policy on price changes when making your return. If the item has undergone a price change within 30 days of the date of your purchase, this will be reflected on your credit.
Can I return items purchased with a gift card?
You can return gift card purchases to Costco within 60 days if you can provide the receipt. Refunds will either be given with a gift card or an even exchange.
What is Costco’s electronics return policy?
You may return electronics such as televisions, projectors, major appliances, computers, tablets, smartwatches, drones, camcorders, cellular phones, and MP3 players within 90 days from the date the item was received.
What is Costco’s mattress return policy?
Mattresses fall under Costco’s risk-free guarantee. If you’re unhappy with your mattress for any reason, you have the option to either return it to the company for a full refund or ask for a replacement at any time.
What is Costco’s TV return policy?
You can return or request a replacement of a TV purchased from Costco within 90 days from the date you received the item.
What is Costco’s laptop/computer return policy?
When returning a laptop or computer to Costco, you have 90 days from the date the item was received to do so.
What is Costco’s furniture return policy?
In keeping with Costco’s generous return policy, they’ll accept returns anytime you’re not happy with your merchandise. This even applies to furniture. If you decide that the new loveseat or recliner doesn’t quite fit in its space or clashes with your other decor, simply return it for either a replacement or a refund.
What is Costco’s jewelry return policy including diamonds return policy?
Costco will accept jewelry returns. Keep in mind that if the jewelry weighs more than 1.00 carat or is a diamond solitaire ring, it’ll have to go through the fulfillment center for verification. The verification process can take up to five business days. It’s important to note that Costco might need up to two weeks to issue the refund because of the shipping time and the verification process.
What is Costco’s return policy for food items?
In the event you’re needing to return food items, you’re in luck. Costco will give you a full refund whether the food has been opened or not. This goes along with their 100% satisfaction guarantee.
Can I return items to Costco without a receipt?
It helps to have the original receipt when returning items to Costco, but if you’ve accidentally tossed it out or can’t find it, don’t fret. Costco may still process the return or offer a replacement.
What is Costco’s appliance return policy?
Costco will accept appliance returns within 90 days from the date you received the item. This includes dishwashers, washers, dryers, freezers, ranges, cooktops, water heaters, and microwaves.
What is the return policy for costco.com online orders?
When returning items purchased from the Costco website for a refund, you have two options. The first is to simply return the item to the nearest Costco warehouse. The other option is to log in to your Costco account online. Simply select Orders and Returns, click on Returns, and follow the appropriate steps.
Can I return online orders in the store?
Yes, you can return any merchandise that you purchased online at Costco.com to your nearest Costco warehouse for an exchange or refund.
What is Costco’s optical/glasses/contacts return policy?
If you find yourself not satisfied with your new glasses purchased from Costco, you can have the lenses replaced within 60 to 90 days from the date of purchase. If it’s your prescription contacts you’re not happy with, you can simply return them to Costco’s Optical department for a replacement or refund.
What is Costco’s return policy for clothes?
If you’re not thrilled with the way your new clothes fit or how they look on you, don’t worry. Costco will accept returns on all clothing, including those that have been worn or washed. The good news is that a receipt or the original tags aren’t required to make the return. If you want to give it a second chance, you can also ask for a replacement.
What is Costco’s alcohol and cigarettes return policy?
Unfortunately, alcohol and cigarettes are some of the very few items Costco won’t accept returns for.
What is Costco’s tire and batteries return policy?
Tires and batteries purchased from Costco operate on a product-specific limited warranty. Because of this, it might be best to contact Costco’s customer service before making this type of return.
What is Costco’s cell phone return policy?
While returns will typically depend on the cell phone carrier service contract of your new phone, Costco will accept most cell phone returns within 90 days of the purchase date.
What is Costco’s return policy for large items?
When returning large items to Costco, you’ll want to sign in to your Costco account, choose Orders and Returns, and then select Return Items. Once you’ve supplied the appropriate information, you’ll be emailed a link. This link will contain the additional information you’ll need to complete the return and receive your refund or replacement item.
What is Costco’s return policy for major appliances?
You have 90 days to return any major appliances purchased from Costco. The company also extends the manufacturer’s warranty to two years and provides free warranty assistance on most major appliances. Don’t forget you can always ask for a replacement item as well.
What is Costco’s return policy for custom products?
When it comes to custom products, Costco won’t accept returns. They will, however, honor warranty repair or offer a replacement if the product doesn’t meet specifications.
Can I return my Costco membership?
You can cancel your Costco membership anytime you’re dissatisfied by speaking with a customer service representative at your local Costco warehouse or by contacting the Member Services Center at 1-800-774-2678.
What is Costco’s travel return policy?
Costco’s travel return policy varies by airline, supplier, and season. It’s best to inquire about the airline’s refund policy at the time of booking and before making a commitment or reservation.
We hope in those instances you need to make returns that they go smoother thanks to the Printable Coupons and deals Costco return policy tips and summary. We do our best to make sure to update this post with any changes but always feel free to check Costco for any new updates we might have missed.
As always if you have any questions feel free to leave a comment and we will do our best to respond quickly with an answer.